Terms and Conditions

1. About these terms

These Terms and Conditions apply to all orders for Award Presentation Packs, Merchandise, Plaques, Trophies and VIP Subscriptions placed through goodfoodaward.com and related sites operated by Good Food Awards.

By placing an order you agree to these terms. They form the contract between you (the business ordering) and us.

2. Ordering and payment

All orders are paid in full at the time of ordering.

Prices shown on the website are the total amount payable. Delivery charges (if any) are shown at checkout.

If a payment is later charged back or reversed by your bank or card issuer without a valid reason under these terms, we reserve the right to charge a reasonable administration fee of £25 to cover our costs in dealing with the chargeback.

3. Made-to-order and personalised items

Most of our products are made to order and personalised with your venue name and details.

Before you place an order we email you to show exactly how your details will appear on the merchandise. You can reply to that email if you need any changes.

If you place an order without requesting changes, we will use the details we sent you. Once production has started we are generally unable to cancel or change the order.

4. Delivery

Standard delivery is usually 10–21 days from order confirmation (design, print and despatch). Priority options, where offered, are faster.

We use tracked Royal Mail services. Risk passes to you on delivery.

You must inspect the goods on arrival. Any shortages or damage must be reported to us by email within 14 days of delivery. After that period we will not accept claims for missing or damaged items.

5. Returns and refunds

We want you to be happy with your order. You may return any delivered Presentation Pack, Trophy Pack, Plaque Pack or Signature Collection within 30 days of delivery for a full refund of the amount paid.

This 30-day returns right also applies to packs supplied under a VIP Subscription renewal.

Because items are personalised, please contact us first so we can arrange the return. Goods must be returned in good condition. You are responsible for the cost of returning them unless the goods are faulty or we have made an error.

6. VIP Subscriptions

A VIP Subscription renews automatically each year on or around 31 July (or the date shown at checkout) provided you remain eligible.

We will email you at least 7 days before any renewal payment is taken.

You can cancel your VIP Subscription at any time before the renewal date. Full details on how VIP Subscriptions work are on our Continuous Payment Authorities page. To cancel Email us at awards@goodfoodaward.com.

Please keep your delivery address up to date. We will use the address we hold on file for each renewal (this may be a home address if that is what you supplied). You can update it by emailing us at any time.

If a renewal pack has already been delivered, the 30-day returns right in section 5 still applies.

7. Our liability

We will not be liable for any loss of profit, loss of business, or any indirect or consequential loss arising from the contract.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by English law.

8. General

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any part of these terms is found to be invalid, the rest remain in force.

We may update these terms from time to time. The version in force when you place your order will apply to that order.

9. Contact

Questions about these terms or your order? Email us at awards@goodfoodaward.com.

Full details on how VIP Subscriptions work are on our Continuous Payment Authorities page. To cancel Email us at awards@goodfoodaward.com.